WelleBites operates this store and website, including the information, content, features, tools, products, and services made available through it (collectively, the “Services”), to provide customers with a straightforward and secure shopping experience.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our Services, make a purchase, contact us, or otherwise interact with WelleBites.
If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with WelleBites, we may collect:
- Contact Details: Your name, billing address, shipping address, phone number, email address, and information connected with your order.
- Financial Information: Payment details, transaction information, and payment confirmations processed in connection with your purchase.
- Account Information: Your username, password, preferences, settings, and other information associated with an account where applicable.
- Transaction Information: Products you view, add to your cart, purchase, return, or exchange.
- Communications: Information you provide when contacting WelleBites or communicating with customer support.
- Device Information: Your IP address, browser type, device information, operating system, and network connection details.
- Usage Information: Information about how you browse, navigate, and interact with our website and Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when you place an order, create an account, or contact us.
- Automatically through cookies, pixels, and similar technologies when you use our website.
- Service providers that assist us with payments, fulfilment, shipping, analytics, customer support, and store operations.
- Business partners and third parties that support the operation, marketing, or improvement of our Services.
How We Use Your Personal Information
1. Provide, Tailor, and Improve Services
To process purchases, complete payments, manage customer accounts, arrange fulfilment and shipping, handle returns or exchanges, maintain our website, and improve your experience with WelleBites.
2. Marketing and Advertising
To provide information about WelleBites products, promotions, offers, and updates where permitted by law and according to your communication preferences.
3. Security and Fraud Prevention
To protect our customers, website, and business by detecting, investigating, and helping prevent fraudulent, unauthorized, or illegal activity.
4. Communication
To respond to questions, provide order assistance, address customer service requests, and communicate important information about your purchases or our Services.
5. Legal Compliance
To comply with applicable laws, regulations, legal processes, and other obligations that apply to WelleBites.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our Services, including:
- With service providers and business partners that assist with payments, fulfilment, delivery, website operation, analytics, advertising, or customer support.
- With marketing partners where applicable and permitted by law.
- When you request, direct, or consent to the disclosure.
- With affiliated businesses where necessary for normal business operations.
- As part of a merger, acquisition, restructuring, financing, sale, or transfer involving all or part of our business.
- When required to comply with applicable laws, regulations, court orders, legal processes, or lawful government requests.
Relationship With Shopify
Our online store is hosted by Shopify. Information submitted through WelleBites may be processed by Shopify and relevant third-party service providers where necessary to operate, maintain, secure, and improve our Services.
For further information about Shopify’s privacy practices, you can review Shopify’s Consumer Privacy Policy and Privacy Portal.
Third-Party Websites
Our Services may contain links to websites or services operated by third parties. WelleBites does not control and is not responsible for the privacy, security, accuracy, or practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for children or individuals who have not reached the age of majority in their jurisdiction. We do not knowingly collect personal information from minors.
Security and Data Retention
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.
Your Rights and Choices
Depending on your location and applicable privacy laws, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request deletion of certain personal information
- Request correction of inaccurate or incomplete information
- Request a portable copy of certain personal information
- Withdraw or manage certain marketing and communication preferences
- Object to or request restrictions on certain types of processing where applicable
You may exercise applicable rights using the Contact option available through the WelleBites website.
Complaints
If you have a concern about how WelleBites collects, uses, or handles your personal information, please contact us through the Contact option available on our website so we can review your concern.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence where WelleBites, Shopify, or our service providers operate. Where required, appropriate safeguards may be used for these transfers.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, Services, legal requirements, or business operations. Updated versions will be published on this page with the relevant revised date where applicable.
Contact
For questions about this Privacy Policy, how your personal information is handled, or your applicable privacy rights, please use the Contact option available on the WelleBites website.